Frequently Asked Questions
Everything you need to know about shopping with Pique.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping fees and estimated delivery dates will be calculated automatically at checkout.
How can I contact customer support?
Our support team is available via live chat on our website or through email at support@pique.com from 9 AM to 5 PM EST, Monday through Friday.